FAQs

How do I purchase a product? Is payment safe and secure? Purchasing a product online is safe and easy!

Simply navigate to the product you would like to purchase and add it to your cart by clicking on the "Add To Cart" button. You will be directed to your cart page to review your order. From there you can click on the "Check Out" button. Once you have provided us with a few details regarding your delivery address you can proceed to make payment. Payment is handled by Payfast - one of the most secure payment gateways in South Africa. You can choose which payment method is easiest for you and complete your order. You will then be sent an order confirmation email with all your order details.
How long does delivery usually take? You can expect your order to be delivered to your door within 3-4 working days depending on your delivery address.
How do returns & exchanges work? We offer a 15 day free returns & exchanges policy where we will exchange/refund your product free of charge. Simply contact us with your details and purchase date and return the undamaged and unused product to us in its original packaging.
Does Rachy offer warranties on their clothing? Yes, all of our clothing come with a standard 6 month warranty.
Can I shop on credit? Absolutely! We accept all Visa, Mastercard and Mobicred payments.
How does work? Mobicred lets you buy the items you love today & pay them off over time.

How it works:
  1. Select Mobicred at the checkout
  2. Confirm your order
  3. Your order will be processed and shipped as normal

Don't have a Mobicred account yet?

Before you add an item to your cart, you'll need to apply for a Mobicred account via the Mobicred website.

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